Shipping policy

 

Neversleepless Shipping Policy

 

This Shipping Policy outlines the details regarding the shipping and delivery of your order from Neversleepless.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include tracking information.

2. International Shipping

  • We offer international shipping.

  • Shipping Rates & Estimated Delivery Times: Calculated at checkout based on your location and chosen service.

  • Delivery Time: International delivery times can vary significantly depending on the destination and local customs processing, typically ranging from 7–21 business days.

  • Customs, Duties, and Taxes:

    • The customer is responsible for all customs and import duties, taxes, and fees applied to the order upon arrival in the destination country.

    • We are not responsible for any delays caused by the customs department in your country.

3. Shipping Confirmation and Order Tracking

  • Once your order ships, you will receive an email notification from us that includes a tracking number you can use to check its status.

  • Please allow up to 48 hours for the tracking information to become available and update.

4. Damages, Issues, and Lost Packages

 

  • Damaged or Lost Packages: If your order arrives damaged, or if you haven't received your order after [15] business days (international) past the expected delivery date, please contact us immediately at support@neversleepless.com.

  • Please save all packaging materials and damaged goods before filing a claim. We will work with the carrier to resolve the issue promptly.

If you have any further questions regarding shipping or delivery, please do not hesitate to contact our support team at support@neversleepless.com.